Delivery & Returns

Last updated: 4 November 2026

You can change your mind about an order within 14 days of receiving it, and you're always protected if something arrives faulty. This page explains how it works. Nothing here affects your legal rights.

Who you're buying from

Delivery

• Where we deliver: the United Kingdom.
• Delivery cost: included in the price shown at checkout.
• How long it takes: within 30 days of your order.

If your order is late, damaged or goes missing, email us with your order number and we'll sort it out.

How you can pay

Payments are taken securely by Stripe. The payment page shows the methods available for your order. Prices include any taxes that apply, and you'll see the full total before you pay.

Changing your mind

You can cancel your order without giving a reason, any time up to 14 days after the day you receive it. If your order arrives in separate deliveries, the 14 days run from the day you receive the last item.

To cancel, tell us clearly that you want to, ideally by emailing us with your order number. You can use the cancellation form below, but you don't have to.

Sending it back: post the items to the address above within 14 days of telling us you're cancelling. You'll need to pay the cost of returning the items, unless they're faulty or not as described.

Trying things on: you can try items on as you would in a shop. If an item has lost value because it was handled more than that, for example it's been worn out, washed or damaged, we may reduce your refund to reflect this.

Your refund

• We'll refund you within 14 days of receiving the items back, or of you showing proof you've posted them, whichever comes first.
• We'll refund the amount you actually paid for the items, after any discount, and the standard delivery cost if you paid for delivery. If you chose a more expensive delivery option, we only refund the standard cost.
• The money goes back to your original payment method, at no charge to you.

Different size?

We don't do direct exchanges. Return the item for a refund, then place a new order in the size you need.

Made-to-order items

You can't cancel an item made to your own personal specification, unless it's faulty. Our standard range isn't personalised, so this doesn't apply to it. If we ever offer personalised items, we'll say so clearly on the product page.

Faulty or not as described

Everything we sell must be of satisfactory quality, fit for purpose and as described. If it isn't, these rights apply whether or not you've used a discount code, and we'll cover reasonable return postage:

• Within 30 days of receiving it: you can return it for a full refund.
• Within 6 months: you can ask us to repair or replace it. We'll assume the fault was there when it arrived, unless we can show otherwise.
• If a repair or replacement doesn't fix it: you can have a refund or a price reduction. If this happens more than 6 months after you received the item, a refund may be reduced to reflect the use you've had from it.
• After 6 months: you can still claim, but may need to show the fault was there from the start. You generally have up to 6 years to claim, or 5 years in Scotland.

Email us your order number and a photo of the problem, and we'll tell you what happens next.

Cancellation form

Only use this if you want to cancel your order. Copy it into an email or print it out.